- Home
- Industries
- Healthcare
- Hospitals
- Patient Experience
Patient Experience
Möbius supports you to determine and operationalise the strategy to create a continuous ‘wow’-experience for your patients.
Adapt the (digital) patient paths to the needs of the patient and his/her environment
With the accessibility to medical information and technological evolution, the patient has the possibility to be in the driving seat of his/her own care. Hospitals are more than ever able to get insight in the composition of their patient population on a demographic, social and financial level which enables them to customise the patient paths and the framework of the patient groups.
Your challenge, our expertise
Analysing the patient population
Möbius supports in gaining insights into the current patient population on a demographic and socio-economic level. By bringing all relevant information together, the future profile of a patient(segment) can be determined. Think here of hospitalisation data, number of episodes, specific medical parameters, the social profile, the digital presence, etc. These (predictive) analyses allow to personalise care and predict future care needs.
Möbius has developed state-of-the-art analytics and prediction tools to execute the desired assessments.
Improving the patient paths
Möbius assesses the patient pathway beyond the walls of the hospital, by mapping the needs of the patient as well as his environment. We are the partner for visualising and quantifying the patient journey (including travel sheet analysis, process mining, value stream mapping, etc.) and supporting the effective implementation of a (digital) patient pathway as a project and change manager. We bridge the gap between a technical implementer and the healthcare provider, and ensure immediate results. Via ‘kaizen events’ we effectively achieve results with a limited investments.
Measuring the quality of care and service
Möbius assists in the effective implementation of a patient feedback system. This concerns both a one-time survey as well as a structural and automated patient satisfaction measurement (using NPS-score). In addition, we support in the set up of a PROM and PREM measurement system where we work together with complementary technology partners.
Setting up a governance structure in which the patient is central
Möbius is the partner who likes to think along with you about how to integrate a patient-centered strategy into every fiber of your organisation and leadership. This can be done by embedding this strategy into the governance of your organisation through structure, roles and competences.
Meet our experts in Patient Experience
Contact our experts
We help to address the most urgent business needs and challenges. Our consultants focus on straight impact and maximum efficiency.
Related expertises
Value Based Healthcare
This is a dashboard that is specifically important in the boardroom and lets you predict the needed capacity on a network and/or hospital level.
Cost Management
Implementing cost control at different levels (patient path, service, organisation, network, …) in order to cope with the mass of challenges and as an important ‘enabler’ of innovation.
Life Sciences
Through our expertise in both healthcare and manufacturing, we support Pharma, MedTech, BioTech en BioMedTech companies in the challenges they face today.