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Customer Experience

Shape inspiring and more human experiences. Turn amazing customer experiences into a reality.

Test your CX Maturity level
PRIVATE-SECTOR_Customer-experience

Shaping smooth, inspiring and human experiences.

Future-proof organisations reshape the way they engage with their customers. They strive for satisfied customers, increase retention and convert customers into true brand ambassadors.

Möbius guides you throughout your Customer / Citizen Experience (CX) transformation. We help you identify customer needs. We translate customer insights into amazing experiences throughout different channels and interactions. And coach employees to become (even more) customer driven.

Your challenges, our expertise

Customer Strategy & Culture

  • Understand customer behaviour, lifecycles, needs & expectations.
  • Translate customer and market insights into the right value proposition and CX strategy.
  • Define ideal CX behaviour and coach employees.

Customer Intelligence

  • Voice of the customer: gather and monitor customer insights via qualitative and quantitative market research.

  • Integrate customer metrics (CSAT, NPS, CES, etc.) within smart dashboard at all levels. 

Read our mini-guide "Optimising online surveys"

Customer Experience Design

  • Persona & Customer Journey Mapping: Identify the ‘moments of truth’ and design the ultimate client experience. The client journey translates towards the internal working (teams, processes and systems)
  • Service Design: Design of products and services that fit with the pains and gains of customers.
Read our Customer Centricity mini-guide

Optichannel Strategy

  • Channels: identify how you will deliver your services and interact with your customers. 
  • Choose the channels that fit your story and customer needs and find the right balance between digital and human touchpoints.
Read our mini-guide on opti-channel

Customer Service

  • Define the right operating model for your customer service. 
  • Contact Center Optimization: analyze, simplify and improve contact center operations.
Read our mini-guide on Customer Experience

Mystery Research

  • Setting up and conducting mystery research through a wide variety of channels. (Mystery visits, calls and e-mails) to survey the quality of the services and the client experience.
Read our mini-guide on Mystery Research

Our happy customers

"[...] As external consultants Möbius presented a balanced and considerate approach in first truly understanding the business needs, taking insights both internally and cross functionally, as well as externally with our partners, before developing their proposals to address the needs [...]"

Andrea Whitelaw, Customer Service Director Levi Strauss & Co Europe

Read all our success stories
Levi Strauss & Co. Europe - a perfect fit for customer service

Levi Strauss & Co. Europe - a perfect fit for customer service

Möbius helped Levi Strauss & Co. Europe to build a streamlined and customer-focused customer service organization for the coming years.
A new season for VRT Customer Service

A new season for VRT Customer Service

To alleviate some of the workload, VRT sought out ways to further optimize its customer service without compromising on its high quality standards. Who better to help them than our Möbius experts?

Experts in Customer Experience

Picture of Dorothée Laire

Dorothée Laire

Picture of Sofie De Coninck

Sofie De Coninck

Picture of Suzanne Schöningh

Suzanne Schöningh

Meet the team

Contact our experts

We help to address the most urgent business needs and challenges. Our consultants focus on straight impact and maximum efficiency. These are short on-demand projects. ​

Contact us