Telecom & Media

We help entertainment service providers, including mobile and fixed telephony, internet providers, media production and infrastructure manufacturers/operators. Call centers are also among our regular customers.

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The telecom & media landscape is changing rapidly. Companies need to stay relevant to its customers and reinvent themselves. We help by launching new innovative products and services on the market, we enable partnerships and acquisitions with relevant players with complementary services and infrastructure.

We always focus on creating customer value and design the underlying processes to be as efficient and effective as possible. Motivated and culturally aligned employees, equipped with the right processes and tools, will create exceptional experiences in every interaction.

Your challenge, our expertise

Strategy & business models

A clear strategy is imperative for sustainable growth. It all starts with knowing how to excel, which territory to claim and how to differentiate yourself from competition. Which markets to focus on and which role to play in an increasingly complex and dynamic market environment.

Operational and Customer Excellence

Setting up an excellence program starts with setting the direction for the business: how does the company create value for the customer? OPEX processes will enable the organisation to create a culture where the customer expectations are known and aligned throughout the organisation.

Employee Experience

Employees are attracted, inspired and committed by successful organisations to give the best of themselves. Motivated and culturally aligned employees, equipped with the right processes and tools, will create exceptional experiences in every interaction.

Our happy customers

“Möbius did a very professional job. Workshops and design are well executed, didactic, customer oriented and honest. We have taken a big step forward.” – Cellnex

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Employee experience @Proximus

Proximus wants to reveal the full potential of its employees based on a belief that the talents of its people are the heart of a company.

A new season for VRT Customer Service

To alleviate some of the workload, VRT sought out ways to further optimize its customer service without compromising on its high quality standards. Who better to help them than our Möbius experts?

Meet our Telecom & Media experts

Celine De Coessemaeker

Jonathan Aelterman

Rin Verstraeten

Meet the team

Contact our Telecom & Media experts

We can work with you to develop a future-proof strategy & business model, foster innovation and develop capabilities that are key to excel in a successful and sustainable transformation.

Insights

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How can you improve your business with process mining?

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Rewatch the Lean Japan Tour - info session

Whether you're new to lean principles or seeking to elevate your organisational performance, this session clarified how the tour can benefit you.

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