Retail

Borders fade, chains become networks, technological innovation leads to disruption. In addition, sustainability is coming to the fore. As a result, the customer journey is changing at high speed.

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Connect the dots

This volatility brings with it a great deal of uncertainty. Organisations that are close to the consumer, such as retailers, need to understand the emotional customer experience, which channels the customer uses and how processes can best connect to this. Digital technologies, the abundance of data and the use of analytics are important tools to continuously improve operations and realise customer strategy.

At Möbius, we believe that a sustainable strategy starts with a thorough analysis of your customer journey and the design of a business model that seamlessly connects with it.

Your challenges, our expertise

Optimisation of Supply Chain

For many retailers, logistics handling is an area where they can achieve margins and thus strengthen their competitive position. Automation, outsourcing and optimising the delivery of retail outlets are some of the topics we can help with.

Operational & Customer Excellence

Because of Covid-19, consumers have made a rapid transition to the online channel. Properly building and operating the various channels adds value to the customer and has a significant impact on the customer experience.

However, many retailers still need to (further) align their processes with this. As an organisation, you want to set this up in a reliable, consistent and efficient way. We can help you get the whole organisation on board.

Sustainability & circular economy

There are many developments: on the one hand, there is a shortage of resources due to multiple crises. Legislation is making more and more demands. The consumer is making higher demands. Energy prices are higher. We need to rethink our business models and processes to become more sustainable.

Our happy customers

"Based on our beliefs and experience, Colruyt Group is deeply involved in process-based entrepreneurship. Nevertheless, Möbius succeeds in running ahead and continuing to challenge us!" - Ruben Missine, Department Business Analytics & Insights Colruyt Group

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