Our approach

Complex challenges are not transformed with a simple linear approach.
It takes curiosity, creativity, cleverness and iteration to deliver the quality we stand for.

• We take the time to explore the full context to get a systemic understanding.
• We have a layered approach: involving your individual collaborators, your teams and the broader context. We involve the whole system if needed.
• We design, try, fail, learn fast and try again. Experiments are crucial to go beyond the boundaries of what we believe is possible.

A combination of analysis and observation allows us to grasp your current way of working. Being a spin-off from Ghent University, we value evidence-based work highly.​

Meanwhile, we identify growth points that, in addition to the project to be realised, help you to work in the direction of the desired change. As a result, we teach your team to look critically at their own operations.

Change is a gradual process that we must initiate as quickly as possible. Rather than talking about problems, we try to identify them in practice and resolve them quickly. A large part of our time is focused on effective change.​

Improvement is achieved in an iterative way, step by step we elaborate proposals in order to test them afterwards.

Improvement proposals that have been tested offer more guarantees of success on a larger scale. ​

Our emphasis is on permanent and incremental change not on one-off events. In this way we make the organisation  dynamic and self-learning. ​

We provide the right tools for follow-up. Training and coaching of employees is often part of this.